Introduction Have you ever been frustrated with bad customer service? You’re not alone. It’s estimated that nearly one-third of consumers have experienced a poor customer experience at least once in the past year, and according to Forrester Research, they’ve become increasingly willing to switch brands or even abandon companies because […]

Introduction Augmentation of the workforce is a key differentiator to maintaining competitive advantage in today’s market. Organizations that can successfully implement AI-powered workforce augmentation strategies will be able to generate increased revenues and profits, as well as improve productivity, customer satisfaction, and employee engagement. AI-powered workforce augmentation strategies AI-powered workforce […]